You can contact UKVI by telephone or E-mail. Either way they won’t help you at all until they have your credit card details. Calls cost £1.37 per minute on top of your standard network charge. E-mail enquiries cost £5.48. Telephone calls and E-mails can be in English, Arabic, Cantonese, French, Hindi, Mandarin, Russian or Spanish.
Contact UKVI about your application (all languages)
To contact UK Visas and Immigration from outside the UK in English:
By telephone
Telephone: 00 44 203 481 1736
Monday to Friday, 24 hours
Calls cost £1.37 per minute on top of your standard network charges.
By E-mail
Email UK Visas and Immigration
Emails enquiries cost £5.48. You won’t be charged for any follow-up emails about the same enquiry.
You’ll get a reply to your email within 2 days, except on Saturdays, Sundays and UK public holidays.